Skip to content
Proactive Triggers › Manage people and work › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Installing Proactive Triggers

Enable Proactive Triggers so that you can begin working with the feature.

Before you begin

The Proactive Triggers feature [sn_pt] is available as an app and must be installed from the ServiceNow Store. This feature is only available after you've installed and updated the Omni-Experience Standard Feature Set to the latest version through the ServiceNow Store.

Role required: admin

About this task

The following steps provide a high-level overview of how to enable Proactive Triggers.

Procedure

  1. Navigate to All > Conversational Interfaces > Settings > General.

  2. Under Proactive triggers, select the Enable Proactive Triggers field toggle switch to enable the feature.

  3. Set the com.glide.cs.advanced-chat-popover system property to true in the System Properties [sys_properties] table.

    This system property is only applicable to the requester persona.