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Omnichannel Callback › Manage people and work › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Omnichannel Callback reference

Reference topics provide additional information that you can use to configure and administer Omnichannel Callback.

  • Components installed with Omnichannel Callback
    Several types of components are installed with activation of the Omnichannel Callback plugin, including user roles, scheduled jobs, and tables.
  • Domain separation and Omnichannel Callback
    Domain separation is supported for Omnichannel Callback. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.