Components installed with Omnichannel Callback
Several types of components are installed with activation of the Omnichannel Callback plugin, including user roles, scheduled jobs, and tables.
Scheduled jobs installed
| Scheduled job | Description |
|---|---|
| Callback Scheduler - Scheduled | Executes the callback task of type Scheduled a minute before the scheduled start time. |
| Callback Scheduler - ASAP | Executes the callback task of type ASAP after creation of the callback task or at the next retry attempt. |
| Omnichannel Callback Close expired tasks | Marks the callback tasks as Closed Abandoned in the following scenarios. - ASAP callback: If the current time is past the expiry time or the number of callback attempts exceeds the maximum retry attempts. - Scheduled callback: When the callback task is not closed one hour after the scheduled end time. |
Tables installed
| Table | Description |
|---|---|
| Callback Properties \[sn\_omni\_callback\_st\_callback\_properties\] | Lists the callback properties that determine the callback behavior. |
| Callback \[sys\_cs\_callback\] | Lists the callback tasks of type Scheduled and ASAP. |
Roles installed
To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.
Parent Topic:Omnichannel Callback reference
Callback API role [sn_omni_callback.callback_api]
Read/write from the [sys_cs_callback] table.
Contains Roles
List of roles contained within the role.
None.
Groups
List of groups this role is assigned to by default.
None.
Special considerations
None.