Test a chat assistant

Test your chat assistant.

Before you begin

See Review chat assistant settings.

Role required: virtual_agent_admin or admin

About this task

It's important to test your assistant to simulate an end-to-end conversation before moving your experience into a production environment. Validate the user interface experience, agentic workflow results, and fallback options.

Procedure

1. Navigate to All > Assistant Designer > Assistants tab and select Test for the assistant you wish to test.

   If selected portals only have the standard chat experience or only the enhanced chat experience enabled, the drop-down list doesn't appear. If both experience types are enabled, the drop-down list shows both of them.

The **Test** options reflect the assistant’s configured display experiences. When multiple chat experience types are configured, a drop‑down list appears with all available testing options. If only one chat experience type is configured, the drop‑down list is not shown.

Testing a chat assistant can also be accessed when editing an assistant.

**Note:** If a display experience hasn’t been configured, the test panel launches the enhanced chat experience.