Create a new user for a branded bot
The default branding configuration includes the Virtual Agent bot, which has a ServiceNow avatar. To create a new bot with your own branding, create an active user profile for the bot and link it to a Live Profile.
Before you begin
Role required: admin
About this task
If you want to create a new branded bot, create an active user profile for each bot in the User [sys_user] table. Then create a bot profile record by adding this user to the Live Profile [live_profile] table.
Procedure
Create a user for the bot.
Include an image (avatar) for your bot when you create the user. Also ensure that the user is active.
Navigate to All, and then enter
live_profile.listin the filter.Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Unique name for the bot profile. |
| Type | Type of live profile. Select User. |
| Document | Table associated with the profile.1. Select the Search icon Image omitted: icon-search.png 2. In the Select the document dialog box, specify the following information: - Table name: Select User [sys_user]. - Document: Select the name of the user you created for the bot. 3. Select OK.Search icon.. |
| Photo | Image \(avatar\) for the bot profile. |
| Description | Text that describes the live profile. |
- Select Submit.
Result
You can associate the bot profile with a new branding configuration. For details, see Set up your Virtual Agent bot's branding.
Parent Topic:Branding your chat client