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Setting up Zoom extension for Omnichannel Callback › Zoom extension for Omnichannel Callback › Manage people and work › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Setting up the Zoom spoke for Zoom extension for Omnichannel Callback

Enable the Zoom spoke to perform various actions such as creating meetings, rescheduling meetings, deleting a meeting, or fetching the participant details from your Zoom account by integrating your Zoom account with your ServiceNow instance.

Create a connected app in Zoom

Create a connected app in your Zoom account to enable OAuth 2.0 authentication with the Zoom spoke.

Before you begin

  • Ensure that you have an Integration Hub subscription.
  • Ensure that Omnichannel Callback is installed on your instance.
  • Ensure that the Zoom spoke is activated. For more information, see Zoom spoke

Role required: Zoom admin

Procedure

  1. Log in to Zoom marketplace.

  2. In the Develop drop-down list, select Build App.

  3. Choose the OAuth card from the available cards.

  4. Disable the Would you like to publish this app on Zoom App Marketplace? option.

  5. Select Create.

  6. Provide a name for the app in the Name field.

  7. Set the app type to Account-level app.

    Note: Account-level apps must be installed by a Zoom admin, who manage the app for all account users in the account.

  8. Configure the redirect URLs for authentication.

    1. In the App credentials section, enter the ServiceNow instance redirect URL in the Redirect URL for OAuth field in the following format:

      https://<instance name>.com/oauth_redirect.do

    2. In the OAuth allow list section, add the ServiceNow instance redirect URL in the following format:

      https://<instance name>.com/oauth_redirect.do

    3. Record the values of the Client ID and Client Secret fields to use them for the application registry.

  9. In the left panel, select Scopes.

  10. In the Add Scopes section, select Add Scopes.

  11. On the Add Scopes dialog box, select the scope type.

  12. Select the Meeting scope type.

  13. Select the following scopes:

    • View all user meetings
    • View and manage all user meetings
    • Select the Recording scope type.

  14. Select the following scopes:

    • View all user recordings
    • View and manage all user recordings
    • Select the User scope type.

  15. Select the View all user information scope.

  16. Select Done.

Result

The actions under the selected scopes become available to the Zoom spoke.

Configure a Zoom connection in ServiceNow instance

Use the information generated during Zoom account configuration to register the Zoom spoke as an OAuth provider and allow the instance to request OAuth 2.0 tokens.

Before you begin

Role required: admin

Procedure

  1. From your ServiceNow instance, navigate to Process Automation > Flow Designer.

  2. In the Flow Designer, select the Connections tab.

  3. Search for the Zoom connection and select View Details.

  4. On the Zoom connection card, select Edit.

  5. On the form, fill in the fields.

    FieldDescription
    Connection NameName to identify the connection record.
    Connection URLBase URL to connect to your Zoom instance: https://api.zoom.us.
    OAuth Entity NameName to identify the application registry record.
    OAuth Client IDClient ID created during application registration.
    OAuth Client SecretClient secret created during application registration.
    OAuth Redirect URLOAuth callback endpoint: https://instance name.service-now.com/oauth_redirect.do.

  6. Select Edit and Get OAuth Token.

    A confirmation message is displayed that the token is available.