Install Zoom extension for Omnichannel Callback › Zoom extension for Omnichannel Callback › Manage people and work › Conversational Interfaces
Components installed with Zoom extension for Omnichannel Callback
Several types of components are installed with the Zoom extension for Omnichannel Callback application.
Script includes
| Script include | Description |
|---|
| ZoomCallDatabase | Contains database-related functions. |
| ZoomCallDriver | Implements extension point for sn_omni_callback.VideoCallDriver. |
| ZoomCallEventHandler | Overrides the functions of ZoomCallEventHandlerSNC. |
| ZoomCallEventHandlerSNC | Contains utility functions for handling the transcript completed events. |
| ZoomCallTranscriptProcessor | Contains utility functions to process the Zoom transcript. |
| ZoomCallUtils | Overrides the functions of ZoomCallUtilsSNC. |
| ZoomCallUtilsSNC | Contains the utility functions for Zoom callback. |
Business rules
| | | |
|---|
| Close interaction \(Zoom Callback\) | Notify Conference Call\[notify\_conference\_call\] | Closes the interaction after the Zoom meetings ends. Both the agent and the requester must join the call to close the interaction. |
| Create Notify Conference call record | Callback\[sys\_cs\_callback\] | Creates a notify conference call record when the Zoom callback is created. |
| Recording Completed \(Zoom Callback\) | Notify Recording\[notify\_recording\] | Stores the recording URL in the interaction when the recording is completed. |
| Update Zoom Host when agent is assigned | Interaction\[interaction\] | Makes the agent the host when the interaction is accepted by the agent. |