Components installed with Agent-Initiated Messaging Interface
Several types of components are installed with installation of the Agent-Initiated Messaging Interface application, including tables, plugins, and ServiceNow Store applications.
Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.
Tables installed
| Table | Description |
|---|---|
| Agent initiated messaging configuration [sn_agent_initiated_msg_config] | Extends the application file. Base table for all service channel configurations for composing agent-initiated messages. |
Plugins installed
| Plugin | Description |
|---|---|
| Conversational Messaging (com.glide.messaging.awa | Enables messaging actions that are performed when an event occurs. |
ServiceNow Store applications installed
| Application | Description |
|---|---|
| Agent Messaging Component | Contains UI components for composing agent-initiated messages. |
Parent Topic:Configuring Agent-Initiated Messaging Interface