Make your service channel available in Agent Workspace
Make your service channel available in Agent Workspace so that agents can receive change requests in their inbox.
Before you begin
Role required: awa_admin or admin
Procedure
Navigate to the presence states settings through one of the following navigation paths:
All > Advanced Work Assignment > Home.
In the Additional settings section, select Set up presence states.
All > Advanced Work Assignment > Presence States.
- Open Available.
On the form, move Change Request to the Selected list.
Select Active (if not already selected).
Select Update.