Create a connection Alias for third-party provider

Create a connection Alias for your third-party provider to enable external routing on your instance.

Before you begin

Role required: admin

• Plugins to be installed:

  • Advanced Work Assignment plugin (com.glide.awa)

  • External Routing Support plugin (com.glide.awa-external)

    Note: Load the demo data while installing the plugin.

• Role required: admin

Procedure

1. On your ServiceNow instance, navigate to Connection and Credential Aliases and select the ServiceNow_Basic record.

2. Create a connection from the Connections tab.

   • Set up Credentials for the Connection record.

     Note: For the local setup, select the Basic Auth Credentials.

     • In the Credentials record, provide the Name, User name, and Password.
     • Select Submit and select that credential.
     • For the Connection URL, give an active URL (of any third-party provider) for local set up.
       • Select Save.