Deactivate Agent Affinity

Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.

Before you begin

Role required: awa_admin or admin

Procedure

1. In the navigation filter, enter sys_properties.list.

   The entire list of properties in the System Properties [sys_properties] table appears.

2. In the Search field, enter glide.awa.agent_affinity.enabled.

3. Click glide.awa.agent_affinity.enabled.

4. On the system property screen, change Value from true to false and click Update.

   Agent Affinity is now deactivated.