Update Record step

The record to be updated. Drag-and-drop a record data pill or use the data pill picker to select a record.Warning: When using script to select a record, always add a condition to check for a matching record. Some GlideRecord methods return a list of records whenever the method query produces no results. Without a condition check, the action may update all records in a table. For example, this script uses an If condition to verify that a record exists. If the record exists, it returns a Sys ID value. If no record exists, it returns a null result.

var configurationItem = new GlideRecord('cmdb_ci');
if (configurationItem.get(fd_data.trigger.cmdb_ci.sys_id))
return configurationItem;
else
return null;

Set static or dynamic values of fields in the record. For example, to set the short description to a static value, select Short description and set the desired value.

To add dynamic values, see Create a template value input.

Important: The system does not support updating multiple journal fields such as the additional comments or work notes of a task record.