Update Multiple Records action
Look up and update multiple records as a single action. Using this action removes the need to separately look up a list of records and then process the list with For Each flow logic. Set field values with a template or add and configure them using data pills.
Roles and availability
Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.
Fields
| Field | Description |
|---|---|
| Table | Select the table containing the records to look up and update. |
| Conditions | Define the filter conditions used to look up records. |
| Field Values | Set static or dynamic values of fields in the record. For example, to set the short description to a static value, select Short description and set the desired value. To add dynamic values, see Create a template value input. Important: The system does not support updating multiple journal fields such as the additional comments or work notes of a task record. |
| Order by | Select the field you want to use to sort the records when more than one record matches the defined conditions. |
| Sort Type | Determine whether to sort the records alphabetically in ascending or descending order. |
| Don't fail on error | Specify whether to continue running the flow when there is an error. |
Example
Example Update Multiple Records action in a flow.
Outputs
| Field | Description | Data Type |
|---|---|---|
| Count | Number of records updated. If no records are updated, the count is 0. | Integer |
| Error Message | Message that displays if the action produces an error. | String |
| Status | The completion status of the action as a numeric value.- 0 \(success\) - 1 \(error\) | Choice |
Parent Topic:Workflow Studio actions