Test conversational action
Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.
Before you begin
Role required: action_designer
Procedure
Navigate to All > Process Automation > Workflow Studio.
On the homepage, select Actions.
From the list of actions, select the action that you want to test.
Select Test.
From the Test Action dialog box, select Trigger via a conversation.
Trigger option Description Trigger by entering inputs Test by manually entering and selecting input values. Trigger via a conversation Test by providing inputs values in a chat experience.
Test action dialog box with Trigger via a conversation option selected
For Select skill, select the conversational-enabled skill that you want to use for conversational testing.
To configure action conversational settings, see Configure action conversational settings.
For Select assistant, select the AI assistant you want to use for conversational testing.
Select Run Test.
In the assistant conversation, answer the questions that the AI assistant asks you.
For example, provide the details needed to create an outage.
Sample conversation to test Create outage action
Review the execution details.
For example, these are sample execution details for the Create an outage action.
Sample execution details from testing the Create Outage action via a conversation
Parent Topic:Building actions