Configuring Playbooks

Set up and monitor Playbooks and Playbook Experience.

Configuration Overview

You don't need to activate the core Workflow Studio Playbooks feature because it is already part of the ServiceNow AI Platform, but many features are only available with application updates from the ServiceNow Store.

Download the latest updates for Playbooks from the ServiceNow Store. To get started more quickly, we recommend you download the Process Automation Demo Experience, Process Automation Content, and Playbook Experience applications as well.
Configure Playbooks user access and properties.
Configure accessibility preferences to make the Playbooks authoring experience more accessible.
Activate Playbooks
Activate the Workflow Studio application to create flows, playbooks, and more for any of your use cases.
Administering Playbooks
Monitor and troubleshoot issues by reviewing playbook executions.
Configure accessibility preferences
View all buttons in a playbook diagram by default, without the need to hover or select any element.