Request Multi-Level Approval activity
Enable agents and fulfillers to submit an approval requests to first and second-level managers during a playbook run.
Roles and availability
These activities are available as an application in the ServiceNow Store. Users with the playbook.admin or pd_author role can add these activities to a playbook.
Inputs
Open the activity properties panel and configure your activity to add values for the following inputs. If the input value varies, use the pill-picker to show where to get the value. To learn more about the pill-picker, see Dot-walking examples.
| Input | Type | Description |
|---|---|---|
| Label | String | Title to display as activity and playbook card. |
| Description | String | Information to display about activity usage or outcome. |
| Run condition | Condition Builder | Conditions that must be met to run an activity or stage. You can use data from prior activities to build conditions.Note: Select Show additional options to see this field. |
| Start Rule | Choice | Under Schedule > Start Rule, select a start rule for when your stage should start running:- When process starts: Your stage starts running as soon as the playbook starts. - After specific stages: Your stage starts running after specified stage(s) have finished running. Under Schedule > Start Rule, select a start rule for when your activity should start running:- When stage starts: Your activity starts running as soon as its stage starts running. Your stage starts running when your playbook is triggered. - After specific activities: Your activity starts running after specified activities have finished running. |
| Start with delay | True/False | Option to wait for a duration of time before running an activity or stage. When enabled, this input displays the Start with delay input properties.Note: Select Show additional options to see this field. |
| Assigned to | Choice | Individual user who the first and second level manager approval requests are generated for. |
| Due date | Date/Time | Date the approvals are due by. |
| Comments | String | Option for the approvers to add comments in the approval requests. |
| Table | Choice | Table that you want to choose the associated record from. |
| Record | Choice | Associated record for the approval requests. |
Outputs
The state of your approval requests.