Generate a playbook from a knowledge base article
Use an existing knowledge base article to generate a playbook using AI. The stages and activities are automatically populated based on the article content.
Before you begin
Verify that the Now Assist for Creator plugin is installed and the Playbook Generation with KB skill is active.
Note: Skills are available in Admin > Now Assist Admin > Now Assist Skills > Creator. If you don't see Creator under Now Assist Skills, the plugin is not installed.
Now assist for creator skills page.
For information about installing Now Assist for Creator, see
Verify that the knowledge base article describes a process with steps. Articles that contain only definitions or reference information can't be used to generate a playbook.
Role required: playbook_author.
Procedure
Navigate to All > Process Automation > Workflow Studio.
From the New drop-down menu, select Playbook.
On the Build with Now Assist tab, fill in the following fields.
Generate a playbook from KB article.
| Field | Description |
|---|---|
| Type | Type of the playbook you want to create.Select Standard playbook for most day to day processes. |
| Playbook name | Unique, user-facing name for your playbook. This name also appears to agents and fulfillers during runtime. |
| Application | Application scope that you want your playbook to run in. Selecting Global lets your playbook run in any application scope. For more information, see Application scope.Important: You can't change the application scope of a playbook after you've generated a preview for it. |
| Describe the playbook using these inputs | Directions for the playbook that you want to create.- Image Attach a high quality, clear image of the process. You can compliment the image with text instructions as well. For example, if you attach an image of a flow chart, you can add additional information about the process as text directions.
Select a knowledge article based on which you want to generate a playbook. Additionally, you can add Now Assist instructions to compliment the knowledge base article.
Provide only text instructions to generate the playbook.
|
| Execution type | The type of playbook you want to create.- Record driven The playbook is tied to a record. It is triggered on demands, or automatically based on the record operations. Any data that comes from the playbook will also be stored on that record.
Single session playbook that don't store data to a record. These must be manually triggered or called from another playbook. |
| Parent table | In case of a record driven playbook, the table where the record resides. This option is not relevant for a standalone playbook. |
| Additional properties | Option to allow the playbook to be publicly accessible. Once embedded it is set to available to unauthenticated users, as long as there aren’t additional restrictions preventing the user from accessing the playbook. Note: Playbooks must be tied to a public parent table for unauthenticated users to see it in runtime. |
**Tip:**
Knowledge article selection list.
Use the **Knowledge article reference** drop-down list or the browse icon
Browse KB articles. to find and select the knowledge article. You can select the preview icon \[Omitted image "playbook-kb-preview.png"\] Alt text: Preview the selected KB article. to view the selected knowledge article in a new tab.
Select Generate playbook preview.
The generated playbook preview displays stages and activities identified from the article content. Each activity includes a description derived from the article content.
Review the generated playbook preview for accuracy.
If the generated playbook doesn't meet your requirements, rephrase your prompt and select Regenerate preview.
If you're ready to generate your playbook, select Save and edit playbook.
What to do next
After you generate the playbook, test and activate the playbook from the header.
Parent Topic:Playbook generation from a knowledge base article
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