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Workflow Studio › Build workflows
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Workflow Studio

Enable access to Workflow Studio and allow management of workflow applications.

The Workflow Studio application is a ServiceNow AI Platform feature that is active by default, and that is also available for installation and update from the ServiceNow Store.

Each workflow application within Workflow Studio has its own installation and subscription requirements.

  • Playbooks

    Playbooks are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store. However, you can only trigger playbooks off of platform and application tables that you have access to. For activation information, see Activate Playbooks.

  • Flows and subflows

    Flows and subflows are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store.

  • Actions

    Actions are included with Workflow Studio, which is a ServiceNow AI Platform feature that is active by default, and that is available for installation and update from the ServiceNow Store.

  • Data stream actions

    Data stream actions require a separate subscription to Integration Hub. For activation information, see Request Integration Hub.

  • Decision Builder

    Decision Builder is a ServiceNow AI Platform feature that is available for installation and update from the ServiceNow Store. For installation and update information, see Configuring decision tables.

  • Update to the latest version of Workflow Studio
    Workflow Studio is automatically installed on your instance. However, Workflow Studio is a ServiceNow Store application, so to get the latest features, you must update your version manually to the most recent version.

Parent Topic:Workflow Studio