SLA Percentage Timer workflow activity
The SLA Percentage Timer activity pauses the workflow for a duration equal to a percentage of an SLA.
A workflow must run on the Task SLA table to use this activity.
Note: Timer activities run as the System user because the system scheduler advances the workflow.
Results
| Result | Description |
|---|---|
| Complete | The activity successfully reached the specified duration |
| Cancelled | The activity or workflow was canceled before the timer reached the specified duration |
Input variables
Input variables determine the initial behavior of the activity.
| Field | Description |
|---|---|
| Percentage | The duration to pause the workflow for, as a percentage of the current SLA |
States
The activity state tells the workflow engine what to do with the activity.
| State | Description |
|---|---|
| Executing | The activity is in this state very briefly while initializing, after which it immediately changes to Waiting. |
| Waiting | The workflow engine waits until the SLA reaches the specified percentage. The engine then transitions the workflow to the next activity. |
| Finished | The activity finished running. See the result value for the outcome of the activity. |
| Cancelled | This activity, or the workflow that contains this activity, was canceled. |
| Error | A JavaScript error occurred. Review the logs for error details. |