Installed with Service Creator

Several types of components are installed with Service Creator.

Demo data is available with Service Creator. The demo data provides the Departmental Services service catalog category.

Creating a new service category also creates components for that service category.

The following components are added with Service Creator:

Tables

Table	Description
Service Category [catalog_category_request]	Stores all service categories.
Service Category Request User [catalog_category_request_user]	Tracks fulfillers for a service category. Use these records to grant or remove roles as needed.
Service [sc_cat_item_producer_service]	Stores all services.
Service Category App Menu [service_category_app_menu]	Stores the application menus for each service category.
Service Category User Role [service_category_user_role]	Tracks users who have been granted a role due to being an editor of a service category.

UI actions

UI action	Description
Create Category and Table	Approves a requested service category and creates system components for that category.
Request Category Publication	Lets a service creator request their category be published.
Create New Service	Creates a new service within the service category.
View Table Definition	Opens the task table definition [sys_db_object] for a service category.
View Task List	Opens the list of tasks associated with the service category.

UI policies

UI policy	Description
Hide Due Date	Hides the Due date field on the Service Category form if State is Requested or Due date is empty.
Hide Category If Empty	Hides the Category field, if empty, on the Service Category form.
Show Published	Shows the Published check box on the Service Category form if State is Created but Unpublished or Ready for Publication.
Hide Table name	Shows Table and hides Table name on the Service Category form if Table has a value.
Hide Category Name	Hides Name on the Service Category form if State is Requested or Rejected.
Table name read only	Makes Department and Table name read only on the Service Category form if State is not Requested.
Hide Editors	Hides the Editors field on the Service Category form if State is Requested or Rejected.

Properties

Property	Description
glide.citizen\_developer.category.auto\_publish	Automatically adds new service categories to the service catalog as subcategories of the Departmental Services category.- Type: true\\|false - Default value: true - Location: System Properties \[sys\_properties\] table
glide.citizen\_developer.set\_category\_roles	Comma-separated list of roles that can set the category for a new service.- Type: String - Default value: admin, catalog\_admin - Location: System Properties \[sys\_properties\] table
glide.service\_creator.auto\_add\_to\_category	Automatically adds new services to the Departmental Services service catalog category, in addition to the department-specific category.- Type: true\\|false - Default value: true - Location: System Properties \[sys\_properties\] table

Script includes

Script include	Description
serviceCategoryIsUnpublished	Global function that returns true if the service category is unpublished.
getMyCatalogCategories	Global function that returns a list of categories for which the current user is the manager or an editor.

Client scripts

Client script	Description
Duplicate Category Name Check	Displays a warning on the Service Category Request form when the requested service category has the same name as an existing service category.
Fix Table Name	Ensures a valid table name on the Service Category Request form.
Hide Draft Services	Hides the Draft Services related list on the Service Category Request form when appropriate.
Propose Table Name	Proposes a valid table name on the Service Category Request form for new service category requests.
Category Published	Displays a help message when Published is selected on the Service Category Request form.
Hide Fulfillers	Hides the Fulfillers related list on the Service Category Request form when appropriate.
Editors Message	Displays a help message for the Editors field when appropriate.
Other Tables Message	Provides information about existing service category tables for the selected Department.
State Message	Displays a help message for the State field.

Business rules

Business rule	Description
Service Query	Restricts users without the catalog_admin role to viewing service records within service categories they are the manager or editor of.
New Service	Provides a message when a new sc_cat_item_producer_service record is created.
Table Name Required	Ensures a service category request has a valid table name before approval.
Remove Fulfiller Role	Removes relevant role from service fulfillers when they are removed from a category.
Category Request query	Restricts users without the catalog_admin role to viewing service category records they are a manager or editor of.
Editor Role	Adds and removes relevant roles from service category editors.
Delete User Role	Removes the relevant role from service category editors when appropriate.
Category Published	Sets State to Published to Catalog when the Published check box is selected on the Service Category Request form.
Populate Service Name if Empty	Populates a service name if none is provided.
Add Departmental Services Category	Adds a new service to the Departmental Services service catalog category.
Default Fulfillment User	Makes a category manager the assignee of service tasks if no assignee is specified.
Scratchpad Draft Services Count	Generates field help messages.
Catalog Category Request Approved	Creates components necessary to use of a new service category.
Manager Role	Grants relevant roles to category managers.
New Service Script	Populates the script of a new Service to set assignment group or user.
getDepartmentUsers	Returns the users of a department.
Draft Item Query	Restricts users without the catalog_admin role to viewing draft service records they are a manager or editor of.
Grant Fulfiller Role	Grants relevant role to service fulfillers.
Scratchpad Department Name	Generates field help messages.
Scratchpad	Generates field help messages.
Other Tables For Department	Generates field help messages.
Set Single Catalog from Single Category	Populates a default Catalog for a new service.

Email notifications

Name	Description
Service Category Published	Notifies the manager of a service category when the category request is approved.
Service Category Rejected	Notifies the manager of a service category when the category request is rejected.
Service Category Request Inserted	Notifies catalog administrators when a new category request is created.
Service Category Created	Notifies the manager of a service category when the category is created.
Service Category Publication Requested	Notifies catalog administrators when publication of a category has been requested.
Service Category Request Opened	Notifies the manager of a service category when a new category request is created on their behalf.