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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a Lucidchart diagram for a business application

Create a diagram Lucidchart for your business application hierarchy and associate it with an architectural artifact.

Before you begin

Ensure the following ServiceNow Store apps are installed:

  • Lucidchart Diagramming Spoke [sn_lucdchart_spoke] (v 1.1.1 or later)
  • Lucidchart Integration [sn_lcdchart_int] (v 2.3.0 or later)
  • Personal Authentication [sn_ihub_personal_auth] (v 27.0.0 or later)

Ensure a connection is established with Lucid. For details, see Create OAuth 2.0 Client in Lucidchart and Create a connection and credential alias for the Lucidchart diagramming spoke.

Role required: Member of the Enterprise Architect group

Procedure

  1. Navigate to Workspace > Enterprise Architecture Workspace.

  2. Open the Portfolio List view by selecting the Portfolio icon

Image omitted: portfolio-icon.png
Portfolio icon.
  1. Select the expand row icon (
Image omitted: ExpandIcon.png
Expand Row icon\) next to **Business Applications**.
  1. Select a business application to open it.

  2. Select the more actions menu (

Image omitted: icon-three-dot-menu.png
More Actions menu\) and select **Create Diagram**.
  1. On the Create Diagram form, fill in the fields.

    For field information, see Create a diagram for a business application.

    Note: For Lucidchart, use the authorization link on the Create Diagram window, to generate an authentication token and fetch your Lucid folders to save the diagram. Ensure that you have at least one folder created in the My documents folder of your computer.

  2. Select Create Diagram.

Result

After a successful submission, a link to the newly created Lucid diagram appears on top of the screen. You can select the link to navigate to the diagram. The Architectural Artifacts page shows the link to the Lucidchart diagram and an artifact name associated with it. You can select the respective link to access the artifact or diagram.

Parent Topic:Working with an application portfolio

Related topics

Create a diagram for a business application

View roadmap of a business application

View business capabilities for a business application

Add or edit a business application

Manage information objects in EA Workspace

Remove architectural artifacts from a business application

Associate an architectural artifact with a business app

View architectural artifacts for a business application

Remove business capabilities from a business application

Open business application form in Core UI from EA Workspace

View all business applications

View a unified map for a business application

Add an architectural artifact to a business application

Add a business capability to a business application