Enterprise Architecture -- The ServiceNow Enterprise Architecture unites strategic and operational teams, enabling organizations to achieve their business objectives. It serves as a powerful decision engine, combining robust modeling with the management of business capabilities, application portfolios, information portfolios, and technology portfolios.
Enterprise Architecture Workspace -- The Enterprise Architecture Workspace (EA Workspace) is part of the Enterprise Architecture application. It provides an interactive user interface to enable enterprise architects to stay up to date with their tasks, get insights, and monitor the health of the portfolio from a single location.
Exploring Enterprise Architecture Workspace -- The Enterprise Architecture Workspace is part of the Enterprise Architecture application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
Business stakeholder role for Enterprise Architecture Workspace -- The Business Stakeholder (com.snc.business_stakeholder) plugin contains the business stakeholder role for Enterprise Architecture Workspace application. Users with this role can view or read records in the Enterprise Architecture Workspace.
Viewing insights of your portfolio -- You can view the insights for your business portfolio, information portfolio, application portfolio, and technology portfolio.
Manage requests, certifications, and assessments -- As an Enterprise Architect, you can manage all requests. You can view the status of the certifications, assessments, and technology portfolio audit information.
Explore the Enterprise Architecture Workspace dashboard -- The Enterprise Architecture Workspace dashboard provides a summary of the business and application portfolio of your organization. It’s arranged according to different portfolios such as the application portfolio, technology portfolio, information portfolio, and so on.
Exploring data certification in the Enterprise Architecture Workspace -- Data certification is a governance process that ensures the accuracy, completeness, and reliability of critical data within an organization. It is essential for data integrity, compliance, decision-making, and risk reduction. Ensures accurate data for application portfolio decisions. Certified data strengthens enterprise modeling and visualization.
Exploring the Setup page in the Enterprise Architecture Workspace -- Using the Setup page in the Enterprise Architecture Workspace, as an Enterprise Architect, you can configure Enterprise Architecture (formerly Application Portfolio Management) features within the EA Workspace.
Manage application categories -- An application category is a grouping of applications by their purpose and function, fields, or areas.
Manage application category groups -- An application category group is a collection of application categories. Category groups help with the filtering and reporting of the application categories.
Manage application families -- An application family is an attribute to group a set of related applications based on manufacturer classification of their products.
Manage indicators -- You can view, add, or edit application or capability indicators in the Enterprise Architecture Workspace.
Manage scoring profiles -- Scoring profiles help you to evaluate the applications based on various indicators.
Manage TRM phases -- A Technology Reference Model (TRM) phase refers to a specific stage in the lifecycle of an application within the organization’s TRM framework.
Manage TRM categories -- A Technology Reference Model (TRM) category refers to a grouping of TRM software products by their purpose and function. The categorization helps you to consolidate TRM products and rationalize decisions.
Manage information data domains -- A data domain is a collection of information objects. ServiceNow Discovery finds the database catalog that lists all the catalog objects, or databases, discovered for an instance of a database.
Manage architectural artifact categories -- The architectural artifact categories enable you to categorize and manage artifacts more efficiently. Architectural artifact categories enable you to organize architectural artifacts and align them with your business goals and strategies.
Manage demand actions -- Demand actions are strategic decisions that you want to execute for an application. Enterprise Architecture Workspace provides preconfigured actions that help you enhance the capability of the applications. You can add new demand actions as per your requirements.
Manage Enterprise Modeling and Visualization -- Enterprise Modeling and Visualization refers to the modeling and diagramming tools within the EA Workspace to represent business capabilities, business hierarchies, and their interrelationships.
Manage certification policies -- You can configure certification policies to keep your business applications inventory up to date. Keeping your business application data current helps you to assess your business applications precisely as there are indicators that are dependent on these business applications.
Exploring a business portfolio -- As an Enterprise Architect, view the capability hierarchy, manage capabilities, and assign business applications to the capabilities.
Gantt view of TPM and TRM lifecycle timelines -- A Gantt chart in the Enterprise Architecture Workspace is a visual representation of the Technology Portfolio Management (TPM) and Technology Reference Model (TRM) timelines of business applications, and their associated application services like software products and hardware models.
TPM lifecycle timelines on Gantt chart -- For Technology Portfolio Management (TPM), the business applications and their related application services (associated hardware models and software products) are displayed in a hierarchical structure. The corresponding timelines of the application services are displayed as bars on the Gantt chart.
TRM lifecycle timelines on Gantt chart -- For Technology Reference Model (TRM), the application services (hardware models and software products) are displayed in a hierarchical structure, similar to the TPM view. The corresponding lifecycle timelines of the application services are displayed as bars on the Gantt chart. It also displays the data for lifecycles with wild card versions. The TRM wildcard version ends with a ‘*’.
Bubble chart view of application rationalization -- Bubble charts are interactive graphs that position applications in different quadrants, based on their indicator scores. Based on the position of the business application in the quadrants, enterprise architects can take decisions to invest in, sustain, migrate, or retire the business applications.
List view of application rationalization -- As an Enterprise Architect, you can view the list of all business applications. The List view enables you to see high-level information on all your business applications and all the indicator scores that are attached to them.
Application indicator score calculation in Enterprise Architecture Workspace -- Enterprise Architecture Workspace calculates a composite score for each business application and business capability by running data from configured indicators through a multi-step pipeline that normalizes raw values, applies weighted contributions, and aggregates the results into a final score per fiscal period.
Tech debt indicator score for application rationalization -- The Technology Reference Model (TRM) Technical Debt indicator is a customizable application metric that evaluates the technical debt score for each Business Application. This score reflects the number of associated technologies that don’t comply with established TRM standards. It offers a clear and measurable value that can be leveraged across the Enterprise Architecture workspace for scoring, analysis, and visualization.
Technology lifecycle risk score in Enterprise Architecture Workspace -- The Technology Portfolio Management (TPM) lifecycle risk score is a numeric value that quantifies how close a technology is to its end-of-support or end-of-life milestone. Risk scores roll up from individual technologies through application services to business applications, and serve as an indicator in scoring profiles to surface lifecycle exposure across the portfolio.
Exploring Portfolio list view -- As an Enterprise Architect, use the Portfolio list view in the Enterprise Architecture Workspace to manage your business architecture, application portfolio, technology portfolio, information portfolio of your organization and also manage your own entities.
Exploring the business architecture -- The Business Architecture section within the Portfolio page of the Enterprise Architecture Workspace helps you in the structuring of your business functions and strategies.
Exploring business units -- Business units are part of your organization that are responsible for certain operations and have their own objectives.
Exploring departments -- Departments are specialized functional areas within an organization, having their own specified roles and objectives. Departments are subsets of business units.
Exploring goals -- Goals are important for aligning and optimizing investments in business applications and for driving strategic outcomes.
Exploring value streams -- In Enterprise Architecture, a value stream represents an end-to-end sequence of activities that delivers value in your enterprise architecture landscape. A value stream is made up of individual value stream stages, each of which represents a discrete step in that sequence.
Exploring value stream stages -- Value stream stages are a specific section within the overall value stream, encompassing a specific set of activities.
Exploring business capabilities -- A business capability is the ability of an organization to do its business activities successfully and fulfill its business goals.
Exploring business processes -- Business processes model how your organization performs work to achieve a business outcome. Use business processes in Enterprise Architecture Workspace to build a process hierarchy and to associate processes with supporting business applications.
Exploring demands -- You can use a demand as a step to identify cost-saving opportunities on applications or capabilities and to meet the target.
Exploring the application portfolio -- The Application Portfolio section within the Portfolio page of the Enterprise Architecture Workspace helps you to manage business applications, application services, digital integrations, and digital interfaces.
Exploring business applications -- A business application is software used by business users to perform a business function. Classify the applications to maintain an inventory and consolidate the business applications. Analyze, assess, and evaluate the applications across various dimensions and determine the action that you can take for each application.
AI Control Tower integration with Enterprise Architecture -- View and manage the AI systems associated with a business application from the Enterprise Architecture Workspace to understand AI risk and governance status as part of your broader application portfolio.
Exploring application services -- An application service is a set of interconnected applications and hosts which are configured to offer a service to the organization. An application service is a logical grouping of application functions.
Exploring the information portfolio -- Use the information portfolio to capture information from the assets of your organization as information objects. You can categorize the information assets and determine its business application use. You can also connect the different layers where data exists and map the layers. Mapping helps to retrieve the information and track the information flow.
Exploring data domains -- A data domain is a collection of information objects. A data domain categorizes information objects.
Exploring information objects -- An information object captures the logical data for a business application. It also describes the type of data that is interchanged between the application and the database.
Exploring architectural artifacts -- Architectural artifacts are created to describe a system, solution, or state of an enterprise. The goal of architectural artifacts in Enterprise Architecture is to enable enterprise architects to create and manage artifacts in their organization.
Exploring architectural decision records (ADR) -- Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.
Exploring the AI Portfolio -- The AI Portfolio section within the Portfolio page of the Enterprise Architecture Workspace helps you in managing structured governance, traceability, and lifecycles of AI assets.
Manage your entities -- The My entities section within the Portfolio page of the Enterprise Architecture Workspace helps you to manage all your own entities.
Exploring total cost of ownership (TCO) in Enterprise Architecture Workspace -- The Application Total Cost of Ownership (TCO) plugin helps Enterprise Architects to evaluate the cost of business applications and leverage the application costs to prioritize the application portfolio and align with the organization's business strategy.
Exploring Technology Portfolio view -- As an Enterprise Architect, use the Technology Portfolio list view in the Enterprise Architecture Workspace to manage your Technology Portfolio Management (TPM) lifecycles and risk and your Technology Reference Model (TRM) catalog (software and hardware).
Manage TRM technical debt -- Manage the TRM technical debts that are created for the products that aren’t approved for the usage.
TRM Technical Debt calculation in Enterprise Architecture Workspace -- A TRM technical debt indicates the unapproved usage of a software. The technical debts table [sn_apm_trm_standards_technical_debt], displays the TRM products and associated business applications details, and the reason for the technical debt.
Work with TRM lifecycle with wildcard -- You can use Technology Reference Model (TRM) lifecycles with wildcards to update multiple TRM software product lifecycles simultaneously without having to specify the exact minor version details of individual TRM software products.
Manage the Technology Portfolio Management (TPM) in Enterprise Architecture Workspace -- Technology Portfolio Management helps Enterprise Architects to manage technology life-cycle risks and technology life-cycle exceptions. Enterprise Architects can evaluate all their business applications and application services by accessing the discovered technologies and auditing information in the Enterprise Architecture Workspace.
Working with technology portfolio audit details -- The Technology portfolio audit tab shows audit information for your applications. An entry in this table indicates that at least one lifecycle for that software product or hardware model was either approximated, or not found, or doesn’t exist.
Exploring Enterprise Modeling and Visualization in the EA Workspace -- Enterprise Modeling and Visualization in EA Workspace helps you with diagramming and modeling capabilities and enable you to model the future state of your IT and its relationship to the business landscape.
Shapes to create a modeling diagram -- The shapes available in Enterprise Modeling and Visualization help you create diagrams. You can add a shape to the canvas by either selecting the shape or by dragging the shape from the Shapes palette to the canvas.
General shapes -- The general shapes section provides basic design elements that can be used to construct diagrams. By inserting icons such as arrows, circles, and text boxes, you can visually represent concepts, relationships, and processes in a clear and structured manner.
Amazon Web Services (AWS) shapes -- The AWS shapes library in EA Workspace helps in modeling cloud architectures. These shapes allow architects to design future-state cloud diagrams aligned with CMDB and CSDM standards.
Common Service Data Model (CSDM) shapes -- CSDM is a prescriptive data model that defines standardized relationships between service-related objects in the CMDB. The CSDM shapes represent these objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.
Enterprise Architecture shapes -- Use the Enterprise Architecture shapes to create diagrams with icons related to enterprise architecture.
ArchiMate shapes -- ArchiMate shapes are industry-standard elements used by enterprise architects to create diagrams that represent relationships across different domains of an enterprise. These shapes are used to model the business, application, motivation, physical, strategy, and technology layers.
Shape connector properties in Enterprise Modeling and Visualization -- When you select a connector between two shapes in an enterprise modeling diagram, a toolbar appears above the connector. Use the toolbar to define the relationship type or visual style of the connector.
ArchiMate shapes support in the Enterprise Modeling and Visualization -- ArchiMate shapes are industry-standard elements used by enterprise architects to create diagrams that represent relationships across different domains of an enterprise. ArchiMate is a registered trademark of The Open Group. Enterprise Modeling and Visualization supports ArchiMate shapes along with General and Enterprise Architecture shapes.
AWS shapes support in the Enterprise Modeling and Visualization -- Enterprise Modeling and Visualization supports Amazon Web Services (AWS) shape libraries for modeling cloud architectures. These shapes enable architects to design future-state cloud diagrams aligned with CMDB and CSDM standards.
CSDM shapes support in the Enterprise Modeling and Visualization -- ServiceNow CSDM data model defines standardized relationships between service-related objects in the CMDB. It ensures consistency across ITSM, ITOM, and EA practices. In Enterprise Architecture Workspace, CSDM shapes represent these objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.
Custom shapes support in the Enterprise Modeling and Visualization -- Custom shapes are the user-defined graphical elements that can be used to represent specific concepts, processes, systems, or roles in your diagrams. These shapes can be tailored to fit the unique needs of your organization, making your diagrams more meaningful and easier to understand.
Business process modeling -- Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific business outcomes. A business process modeling diagram or a BPMN (Business Process Model and Notation) diagram is a visual representation of a business process.
Exploring product capabilities -- A product capability is the specific feature that a business application or a Technology Reference Model (TRM) product provides to support business objectives. Product capabilities are used to assess how well a business application or TRM product aligns with strategic goals and operational needs.
Exploring the architecture analyzer -- You can use the Architecture Analyzer in the Enterprise Architecture Workspace to visually explore and analyze the relationships between architectural entities.
Exploring generating documents from diagrams -- Generating documents for a diagram helps you to transform modeling diagrams into governed, reusable architectural documents using predefined templates.
Access roles -- The following roles help you to configure and use the Enterprise Architecture Workspace application. After access has been granted to a role, all the groups or users assigned to the role are granted access. Roles can contain other roles, and any access granted to a role is granted to any other role that includes it.
Granular admin role changes in Enterprise Architecture -- Understand the transition from global admin usage to feature‑specific granular admin roles, outlining the intent, architectural principles, and governance expectations defined by the Granular Admin Directive.
Enterprise Architecture and CSDM framework -- Use Enterprise Architecture to gain a comprehensive understanding of your organization's applications so you can identify redundancies and decrease budgetary costs. The goal of this product view is to help you to understand how Enterprise Architecture key entities work with the core CSDM framework.
Enterprise Architecture and CDSM tables -- Enterprise Architecture manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Enterprise Architecture.
Enterprise Architecture and CSDM use case -- Enterprise Architecture lets you define a single, version-agnostic entity that represents all instances, technologies, and data used for planning and reporting.
Configure application categories -- An application category is a grouping of applications by their purpose and function, fields, or areas.
Add or edit an application category -- Each application should have an application category defined. This field is used to describe the purpose of the application, and the key business function this application supports. You can keep the categorization at a high level, like a business function. For example, Sales, HR, Marketing, and Manufacturing.
Configure application category groups -- An application category group is a collection of application categories. Category groups help with the filtering and reporting of the application categories.
Add or edit an application category group -- Add or edit an application category group and align it with your business requirements. Category groups help with the filtering and reporting of the application categories
Configure application families -- An application family is an attribute to group a set of related applications based on manufacturer classification of their products into product suites.
Configure indicators -- Configure application or capability indicators in the Enterprise Architecture Workspace.
Add or edit an application indicator -- Add or edit an application indicator to assess the application across dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value.
Add or edit a capability indicator -- Add or edit a capability indicator to access business capabilities within the indicator framework.
Configure scoring profiles -- Scoring profiles help you to evaluate the applications based on various indicators.
Add or edit a scoring profile -- You can add or edit a scoring profile with new indicators and associate it with the business application. You can also use the same indicators within many scoring profiles, which generate indicator scores unique to that scoring profile. After you create a scoring profile, you have to associate it with indicators.
Configure TRM phases -- A Technology Reference Model (TRM) phase represents the status of the application, that is whether the application is approved for use, being evaluated or being scheduled for divestment.
Configure information data domains -- A data domain is a structured grouping of information objects that are categorized to support business applications and processes. The data domain helps define how business application data is captured and describes how the data is exchanged between applications and databases.
Add or edit an information data domain -- Create or edit an information data domain to logically group related information objects and govern how information is organized and linked to underlying data sources across business applications.
Configure architectural artifact categories -- The architectural artifact categories enable you to categorize and manage artifacts more efficiently. Configuring architectural artifact categories enable you to structure and classify architectural artifacts, and verify the architectural artifacts support strategic goals.
Add or edit an architectural artifact category -- Add or edit an artifact category. Assign the category to an architectural artifact. Categories enable you to categorize and manage artifacts more efficiently.
Configure demand actions -- Demand actions enable you to initiate structured responses to architectural insights. These actions typically include creating demands for remediation, initiating lifecycle changes, or launching application rationalization efforts.
Add or edit a demand action -- Add or edit a demand action that help you enhance the capability of the applications in the Enterprise Architecture Workspace.
Add or edit a shape library -- Create a shape library or edit an existing library to add new shapes and create diagrams using the shapes.
Add a shape library element -- Create a shape library element to associate a shape and its diagram action to the shape library.
Create diagram action -- Create diagram actions for newly added custom shapes that can be used in Enterprise Modeling and Visualization to create diagrams.
Edit a modeling configuration -- As an administrator, you can edit an existing configuration details for modeling. You can also make the configuration active or inactive.
Add or edit an entity -- Add an entity or edit an existing entity details that are included in the Enterprise Modeling and Visualization diagram.
Add or update shape icon for an entity -- Add a shape icon to an entity or edit an existing one to use them in creating Enterprise Modeling and Visualization diagram.
Add or edit a relationship -- Add or edit a relationship configuration details available for the Enterprise Modeling and Visualization in the Enterprise Architecture Workspace.
Create a source for an Application TCO -- Create a source for an Application Total Cost of Ownership (TCO). Specify the source of cost being ingested in Enterprise Architecture Workspace.
Create a TCO source cost type -- Create a source cost type for the TCO source. Specify the type of cost being ingested in Enterprise Architecture Workspace.
Set system property to define fiscal period -- Set the system property (com.glide.fiscal_calendar.fiscal_unit) to view TCO dashboards for a specific duration of the fiscal period in the Dashboard page of the Enterprise Architecture Workspace.
Configure certification policies -- Configure certification policies to keep your business applications inventory up to date. Keeping your business application data current helps you to assess your business applications precisely as there are indicators that are dependent on these business applications.
Configure Technology Portfolio Management -- Configure Technology Portfolio Management in Enterprise Architecture Workspace. By configuring TPM, you can get application lifecycle risk insights and rationalize applications.
Configure Technology Reference Model -- Configure Technology Reference Model Enterprise Architecture Workspace. Configuring the Technology Reference Model offers a structured approach to managing technology standards across your organization.
Managing Enterprise Architecture Workspace -- Use the Enterprise Architecture Workspace (EAW) for managing portfolios, modeling architecture, and visualizing IT landscapes.
Working with Enterprise Architecture workspace home page -- Enterprise Architecture Workspace home page serves as a personalized command center for enterprise architects, offering a unified, role-based view of portfolio insights, tasks, and health indicators. The Home page is designed to give architects immediate visibility into the state of their portfolios.
View or update your TRM requests -- View all your product requests, product lifecycle requests, track their statuses, and edit your existing requests. You can also manage the approvers for your request
Approve or reject TRM requests -- As an Enterprise Architect, approve or reject a TRM product or product lifecycle requests submitted by other users.
Apply filters to the Portfolio Overview and Health section -- You can apply filters to the Portfolio Overview and Health section in the Enterprise Architecture Workspace. Based on the applied filters, the interactive cards and graphs displayed in this section are updated, and you can view specific business applications and business capability data. Your filter preferences are saved and applied the next time you visit the page.
Working with Dashboards -- Dashboards in Enterprise Architecture Workspace is a central, visual interface for monitoring, analyzing, and acting on enterprise architecture data. Dashboards provide a consolidated view of the health and performance of key portfolios such as application portfolio, business portfolio, information portoflio and technology portfolio.
Create a demand towards achievement of a capability -- Use a demand as a step to identify cost-saving opportunities on capabilities, to meet the target. The strategy that you associate with the demand action decides the strategy for the capability.
View a roadmap of a business capability -- View the roadmap of your business capabilities and align them with the organization's strategy. Creating a portfolio plan helps you plan, prioritize, and roadmap the work for your business capability.
Export business portfolio data to Excel or CSV -- Export the business portfolio list data to Microsoft Excel or CSV so that you can use the data to share with stakeholders and prepare for analysis.
Working with application rationalization -- Application rationalization helps enterprise architects evaluate, optimize, and govern the business application portfolio with clarity and strategic intent. Application rationalization is a structured process to assess all business applications by category, capability, or family and determine whether to invest, sustain, migrate, or retire.
Use bubble chart view -- The bubble chart view visually positions applications across four quadrants using configurable X and Y axes. The color-coded bubbles reflect planned disposition values to quickly identify which applications align with strategic goals.
Use list view -- Manage demands, business applications, add lifecycle data, planned disposition and modify associated demands and project details for business applications.
Export application rationalization data to Excel or CSV -- Export the application rationalization list view data to Microsoft Excel or CSV so that you can use the data to obtain insights, share with stakeholders, and prepare for analysis.
Apply filters on the Application Rationalization page -- You can apply filters on the Application Rationalization page in the Enterprise Architecture Workspace. Based on the applied filters, the bubble chart and list view are updated so that you can view data for a specific business application. Your filter preferences are saved and applied the next time you visit the page.
Filter software results using an encoded query in TPM -- Filter out unwanted software products and reduce the number of results to skip unwanted software and their lifecycles to be shown in the Lifecycle Timeline view of a business application. By default, the TPM picks licensable software. Use this encoded query when you want TPM to include other software (non-licensable) and filter the result.
TPM Lifecycle data -- Manually update the Technology Portfolio Management (TPM) lifecycle data including end of support date, end of extended support date, and end of life date for your software and hardware models for your business applications and application services.
Restart scheduled job -- You can restart the TPM Discovered Technologies and Lifecycles job if it encounters any interruptions or failures.
View technology lifecycle details -- You can view the Technology Portfolio Management (TPM) lifecycle timelines in Enterprise Architecture Workspace, to track the different phases of a product’s lifecycle, such as end of support, end of extended support, and end of life.
View TPM risk details -- View all the Technology Portfolio Management (TPM) risk data for software products that are facing high and moderate technology risks.
Update system property -- You can optionally customize the default values of the sn_apm_tpm.configurationItemsWithSoftwareInstalls system property, to capture the details of Technology Portfolio Management (TPM) software products that aren’t stored in the default CMDB tables, Computer (CMDB_CI_Computer) and all similar instances of the table, Docker Container (CMDB_CI_Docker_Container), and Serverless Hardwares (CMDB_CI_Serverless_Hardware).
View TPM logs -- Track the progress of Technology Portfolio Management (TPM) analysis by examining the TPM Discovered Technology Run Logs [sn_apm_tpm_discovered_technology_run_log] table. Each time the analysis is run, an entry is added to this table.
Schedule a job to generate TPM technology risk -- Execute the Populate Technology Lifecycle Risks scheduled job to generate the TPM technology lifecycle risks and populate the result in the TPM Technology Lifecycle Risks [sn_apm_tpm_technology_risk] table.
Remove product capabilities -- You can remove the product capabilities associated with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace, confirming only the relevant and current product capabilities are associated with the TRM products.
Create and associate a business application -- You can create business applications and associate it with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace (EA Workspace).
Remove business applications associated with a Technology Reference Model product -- You can remove the business applications associated with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace, confirming only the relevant and current business applications are associated with the TRM products.
View TRM technical debts -- You can view the Technology Reference Model (TRM) technical debts that are created for the products that aren’t aligned with the TRM phases and standards.
Run a scheduled job to update TRM technical debt data in EA Workspace -- Run a scheduled job to fetch the TRM technical debts data. You must run this job to see the products that are not approved for usage in your enterprise according to the TRM phases defined in Enterprise Architecture Workspace > Setup>TRM Phases>All. You can schedule this job to periodically update the TRM technical debt for all business applications.
Run a job to sync TRM product names -- Run a scheduled job to sync the names of Technology Reference Model (TRM) products with the names of their linked Software Asset Management (SAM) software products.
Working with Gantt chart views in EA Workspace -- The Gantt charts in the Enterprise Architecture Workspace allow toggling between TPM (Technology Portfolio Management) and TRM (Technology Reference Model) views. This enables enterprise architects to visualize key lifecycle stages such as deployment, maintenance, and retirement. Identify risks like outdated configurations or unsupported technologies.
Working with Enterprise Modeling and Visualization -- Enterprise Modeling and Visualization provides a structured, visual framework for managing the complex relationships between IT systems, business processes, and organizational goals.
View all shape libraries -- View all shape libraries available for the Enterprise Modeling and Visualization in the Enterprise Architecture Workspace.
View all entities -- View all entities available for the Enterprise Modeling and Visualization in the Enterprise Architecture Workspace.
View relationships configurations -- View all relationship configurations available for the Enterprise Modeling and Visualization in the Enterprise Architecture Workspace.
Show shape controls without hovering -- Enable an accessibility preference to keep all contextual buttons and controls on diagram shapes visible at all times, without requiring you to hover.
Set shape connector properties -- Configure the relationship type or visual style of a connector between shapes in an enterprise modeling diagram.
Add labels to connector lines between shapes in a diagram -- You can enhance diagram clarity in Enterprise Modeling and Visualization by adding a descriptive text on the connector line between shapes. Connector line labels clarify the nature of the relationship between shapes, annotate the data flow direction, and provide contextual information.
Working with business capability map -- Model your business capabilities map using the Enterprise Modeling and Visualization. Update existing capability maps by adding other business capabilities and business applications.
Update a business capability map -- Modify an existing business capability map by adding new capabilities, business applications, or changing the hierarchy of the existing capabilities.
Working with business hierarchy map -- Model your business application hierarchy using the Enterprise Modeling and Visualization. Update an existing business hierarchy map by adding more shapes and relationships.
Working with business process map -- Use the Enterprise Modeling and Visualization to create, update, and manage business process diagrams that represent the current and future state of your business workflows.
Create a diagram for a business process map -- Create business process diagrams and model the future state of the business processes using the Enterprise Modeling and Visualization.
Update a business process map -- Modify an existing business process map by adding new events, activities, or gateways.
Modify BPMN diagram details -- Business Process Model and Notation (BPMN) diagram element directly from the diagram page. You can make quick updates without leaving the modeling interface.
Working with ArchiMate Shapes -- Use ArchiMate shapes to build enterprise architecture diagrams that represent the relationships between business, application, and technology domains across your organization.
Working with Amazon Web Services (AWS) shapes -- AWS is a cloud computing platform, used for cloud migration, application hosting, and digital transformation, making it critical for enterprise architecture planning. AWS shapes are part of the Cloud Architecture modeling capability. They enable architects to visualize AWS cloud components, model hybrid architectures, and support cloud migration planning and future-state architecture design.
Create a diagram using AWS shapes -- Use the AWS shapes within the Cloud Architecture modeling capability of the Enterprise Architecture Workspace to visualize AWS cloud components. These shapes also enable architects to design hybrid architectures and support cloud migration planning.
Working with CSDM shapes -- Common Service Data Model (CSDM) is a standardized framework and CMDB data model provided by ServiceNow. It defines service-related terms, tables, and relationships across the Now Platform to ensure consistency in how services, applications, and infrastructure are represented. In Enterprise Architecture Workspace, CSDM shapes are visual elements that represent entities on diagrams for modeling and analysis.
Create a diagram using CSDM shapes -- The CSDM shapes represent objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.
Working with custom shapes -- Custom shapes represent specific elements that are unique to your organization. Manage custom shapes, create diagram actions for the shapes in the Enterprise Architecture Workspace.
Storing shapes or images to the database -- Upload the images to the database to configure them to show up in the diagrams page of the Enterprise Modeling and Visualization.
Create a diagram action for a custom shape -- Create diagram actions for newly added custom shapes that can be used in Enterprise Modeling and Visualization to create diagrams.
Add a custom shape library -- Create a shape library to add custom shapes that are unique to your organization.
Custom shapes example -- Use custom shapes to represent specific elements that are unique to your organization, such as custom business processes, systems, or roles.
Convert a shape to a group shape -- Group shapes enable you to combine multiple related shapes into a single container for better organization and clarity in diagrams. It’s useful for representing logical groupings such as a set of applications under a business capability, related processes under a value stream stage.
Expand or collapse a group shape -- The expand and collapse functionality for a group shape helps in simplifying visualization, improves focus, and supports hierarchical modeling.
Download a modeling diagram as an image -- Download a diagram as an image to share it with other stakeholders with offline access or use it in the presentations.
Reorder shapes categories -- Reordering shape categories helps architects customize the panel for faster access to frequently used shapes.
Replace a shape in a diagram -- Replace any shape on the diagram canvas with a different shape type. When you replace a shape, relationship lines update automatically to reflect the new shape type.
Show or hide shapes panel -- Show or hide the Shapes Panel to optimize your workspace for different tasks.
Share a modeling diagram -- Share your draft diagrams with individuals and groups and define access levels for them to view and modify the diagram.
Commit diagram changes -- Synchronize an approved diagram and all its elements to the database.
Save as a version -- Copy an existing diagram and create a version for it within the selected architectural artifact. You can update the new version as required.
Add or edit diagram version details -- You can add or edit version-specific details for a diagram to improve change management and compliance. Adding diagram version details ensures better clarity between all stakeholders in the context of the diagram and timelines.
Duplicate a modeling diagram -- You can make a copy of an existing diagram that you created and modify the duplicate diagram according to your requirement.
Submit a modeling diagram for approval -- Send your draft modeling diagrams for approval. After receiving the approval, you can commit the diagram to the database. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group.
Synchronize a shape to the database -- Add a shape to a diagram. Synchronize the shape to the database by mapping the shape to an existing CI or adding a CI.
Approve or reject a modeling diagram request -- As an Enterprise Architect, approve or reject a Enterprise Modeling and Visualization diagram requests submitted by other users.
Delete a shape -- Delete a shape and all of its relationships from a diagram.
View documents for a diagram -- View documents that are generated for a diagram from the Enterprise Modeling and Visualization diagrams page.
Working with data certification -- In the Enterprise Architecture Workspace, enterprise architects can manage certifications alongside requests, assessments, and portfolio health insights without switching to separate modules. You can define rules for validating data (for example, application lifecycle, technology standards), automate recurring checks (daily, monthly, quarterly), assign certifiers to review and approve data. You can highlight overdue certifications and compliance gaps.
Create a certification policy -- Creating a data certification policy serves as a governance mechanism to ensure that the data used in enterprise architecture models and visualizations is accurate, complete, and trustworthy.
Publish a certification policy -- Publish a draft policy to activate it and enable certifications to be issued under that policy.
Run certification for a policy -- Run certification for published policies to generate a new certification instance for an active policy.
Data certification task notifications -- When a data certification policy runs in the Enterprise Architecture Workspace, the system automatically sends email notifications to task assignees as due dates approach. This notification behavior is provided by the CMDB Data Manager and does not require additional configuration in the Enterprise Architecture Workspace.
Track progress of a certification policy -- Monitor and review the certification policy status to track completion progress and view details such as total tasks, completed tasks, open tasks, and unassigned tasks.
Review and certify data certification tasks -- You can review and complete data certification tasks to confirm that records meet the standards defined in a certification policy. Certification tasks are generated when a policy is run and are assigned based on the policy's assignment configuration.
Activate a certification policy -- Activate a certification policy to add it to the active certification runs. This process ensures that the policy is active and can be used for certifications.
Deactivate a certification policy -- Deactivate a published policy to remove it from active certification runs. This process ensures that the policy is no longer active and can't be used for certifications.
Working with architecture analyzer -- Use the architectural analyzer in the Enterprise Architecture Workspace to visually explore and analyze relationships between Common Service Data Model (CSDM) entities like business applications, business capabilities, application services, and information objects.
Create an exploration in the architecture analyzer -- You can create an exploration to begin analyzing relationships between architectural entities using the architecture analyzer in the Enterprise Architecture Workspace.
Working with Portfolio list view -- Manage your business architecture, application portfolio, information portfolio and manage all your own entities form the portfolio list view of the Enterprise Architecture Workspace.
Create my list -- Create your own filtered lists in the Enterprise Architecture Workspace and access them under the My Lists tab.
Using business architecture -- Manage business units, departments, goals, value streams, value stream stages, business capabilities, business processes, and demands in the Enterprise Architecture Workspace.
Manage business units -- Manage business units in the Enterprise Architecture Workspace to define your organizational functions.
View all business units -- You can view the list of all available business units in the Enterprise Architecture Workspace.
Manage departments -- Add or edit departments, add users to the departments in the Enterprise Architecture Workspace.
View all departments -- You can view the list of all available departments in the Enterprise Architecture Workspace.
Add or edit a department -- You can create or edit departments to effectively manage and optimize business applications by providing a structured approach to align the business applications with the strategic goals of the organization.
Add a user to a department -- You can add users to departments, thereby enabling the departments to perform their specific tasks and reach their desired objectives. Users can contribute to the decision-making process of a department by providing their insights. This leads to optimized usage of business applications and increased cost savings.
Manage goals -- Manage goals to track and optimize your investments in business applications. Add a quantitative and qualitative targets to the goals in the Enterprise Architecture Workspace.
View all goals -- You can view the list of all available goals in the Enterprise Architecture Workspace.
Add or edit a goal -- Create or edit a goal to track and optimize your investments in business applications.
Add a quantitative target to a goal -- You can add a quantitative target to track the progress of achieving a goal. It’s a numbers-based measurable target set to track the performance of a goal.
Add a qualitative target to a goal -- You can add a qualitative target to track the progress of achieving a goal. It's a non-measurable and interpretation-based target, set to track the performance of a goal.
Create a sub-goal -- You can create sub-goals that are associated with your main goals. Sub-goals are more specific in nature and consist of actionable items that contribute to the completion of the parent goal.
Manage value streams -- A value stream is a high-level representation of the steps an organization takes to deliver value to a customer whether internal or external. These steps are organized into value stream stages, each of which contributes incrementally to the final value delivered.
Add or edit a value stream -- Create or edit a value stream to organize and understand the flow of value creation in your organization.
Add value stream stages to a value stream -- You can add value stream stages to a value stream to break it down into discrete steps and establish the foundation for associating business processes and business capabilities with each stage.
Associate an application model to a value stream -- You can add an application model to a value stream to better manage your application portfolios. This ensures that any hardware/software investments are tied to the organizational goal and requirement.
Manage value stream stages -- Value stream stages are the building blocks of a value stream, each adding an incremental value. Add or edit value stream stages in the Enterprise Architecture Workspace.
View value stream stage details -- You can view the list of all available value streams stages in the Enterprise Architecture Workspace. You can also view and manage the business processes and business capabilities associated with the value stream.
Add or edit a value stream stage -- Create or edit a value stream stage to improve the efficiency of a value stream and verify each step adds value to the output of the value stream.
Add or remove business processes -- You can add an existing business process to a value stream stage to map your enterprise architecture workflows to the stages of your value streams. You can also remove associated business processes if they are no longer relevant for the value stream stage.
Add or remove business capabilities from a value stream stage -- You can add an existing business capability to a value stream stage to map your organizational capabilities to the stages of your value streams. You can also remove associated business capability if they’re no longer relevant for the value stream stage.
Manage business capabilities -- Add or edit a business capability, sub-capability, and manage architectural artifacts and diagrams of the capabilities in the Enterprise Architecture Workspace.
Create a Lucidchart diagram -- Create a diagram in Lucidchart for your business capability maps and associate it with an architectural artifact.
Manage architectural artifacts -- You can create, add, or remove the artifacts that are associated with a business capability.
View value stream stages for a business capability -- You can view the value stream stages associated with a business capability to understand which steps in your value stream the business capability supports.
Manage business processes -- A business processes is a structured method to organize and manage applications that collectively deliver a specific service—whether internal (example: HR systems) or external (example: customer portals). This process ensures alignment between business capabilities and IT assets, enabling better governance, risk management, and value delivery.
View all business processes -- You can view the list of all available business processes in the Enterprise Architecture Workspace.
Add or edit a business process -- A Business process is a collection of related, structured activities performed to achieve a specific business outcome. Use business processes to model how your organization operates and to associate the business applications that support those activities.
Manage demands -- The structured process of capturing, evaluating, prioritizing, and tracking business demands—such as new applications, enhancements, or rationalization initiatives—across the application lifecycle. It ensures that IT investments align with strategic business goals and that resources are allocated efficiently.
View all demands -- You can create or edit a demand as a step to identify cost-saving opportunities on applications or capabilities, to meet the target.
Add or edit a demand -- You can create or edit a demand as a step to identify cost-saving opportunities on applications or capabilities, to meet a target.
Working with an application portfolio -- Manage all your business applications, business capabilities, information objects, application services and also, manage their associated architectural artifacts in the Enterprise Architecture Workspace.
Add or edit a business application -- Add the applications that your organization wants to introduce based on their functions and the business processes they fulfill. In Enterprise Architecture, add or edit any business application that is used to assess and track costs, usage, business value, functional fitment, and risks.
View business capabilities for a business application -- You can view the list of business capabilities associated with business applications in the Enterprise Architecture Workspace, to understand the value of the business application in your enterprise architecture landscape and improve decision making.
Associate business capabilities -- You can add existing business capabilities to business applications in the Enterprise Architecture Workspace, to ensure better alignment with your strategic enterprise architecture goals.
Associate AI System -- Associate an existing AI Control Tower AI system with a business application from the Enterprise Architecture Workspace.
View AI system details from a business application -- You can open an AI system record in the AI Control Tower Workspace directly from the AI Systems tab on a business application record in the Enterprise Architecture Workspace.
View a unified map for a business application -- View a unified map for your business applications in the Enterprise Architecture Workspace to understand the current architecture and associated references.
View the unified map for a business application in Enterprise Modeling and Visualization -- You can view and model the unified map for your business applications, using Enterprise Modeling and Visualization. Using the Enterprise Modeling and Visualization [com.snc.apm_modelling_tool] functionality in Enterprise Architecture Workspace, you can modify your existing applications hierarchy and associate them with architectural artifacts.
View roadmap of a business application -- View the roadmap of your business applications and align them with the organization's strategy. Creating a portfolio plan helps you plan, prioritize, and roadmap the work for your business application.
Remove product capabilities -- You can remove the product capabilities associated with business applications in the Enterprise Architecture Workspace, confirming only the relevant and current product capabilities are associated with the business application.
Associate information objects -- Relate a business application to an information object using the CI relationship [cmdb_rel_ci] table of type Uses::Used by. Use this suggested relationship to get the logical data of the information object, which can be used to leverage the business application.
Remove architectural artifacts from a business application -- You can remove the architectural artifacts associated with business applications in the EA Workspace, ensuring that only relevant and current architectural artifacts are associated with the business applications.
Associate TRM products -- You can add existing Technology Reference Model (TRM) product to business applications in the Enterprise Architecture Workspace.
Remove TRM products associated with business applications -- You can remove the Technology Reference Model (TRM) products associated with business applications in the Enterprise Architecture Workspace, confirming only the relevant and current TRM products are associated with the business application.
View all product capabilities -- You can view the list of product capabilities for your application portfolio, in the Enterprise Architecture Workspace.
Generate Model ID -- Execute a script to generate the application model for existing business applications. An application model is a structured representation of a business application's components and their relationships and interactions within your application landscape.
Working with information portfolio -- Information portfolio helps to capture information from the assets of your organization as information objects. You can categorize the information assets and determine its business application use.
Manage data domains -- A data domain is a logical grouping that categorizes information objects (like tables, fields, or records) based on shared characteristics, business functions, or governance needs.
View all data domains -- You can view the list of all data domains in the Enterprise Architecture Workspace.
Manage information objects -- An information object captures the logical data for a business application. It also describes the type of data that is interchanged between the application and the database.
View all information objects -- You can view the list of all information objects in the Enterprise Architecture Workspace.
Manage architectural artifacts -- Architectural artifacts are created to describe a system, solution, or state of an enterprise. The goal of architectural artifacts in Enterprise Architecture is to enable enterprise architects to create and manage artifacts in their organization.
Add a related entity to an architectural artifact -- Associate an architectural artifact to existing entities such as business capabilities, business applications, digital integrations, and digital interfaces. The association creates a relationship between the artifact and related entities.
Share an architectural artifact with users or groups -- You can share architectural artifacts with users or groups for enhanced and effective collaboration with all relevant stakeholders, in the Enterprise Architecture Workspace.
Manage access to architectural artifacts -- You can manage the user or group access to specific architectural artifacts from the Enterprise Architecture Workspace.
Request approval -- You can request approval for architectural artifacts of the type URL or Attachment from users who are part of the Enterprise Architect user group. The user reviews and approves the request.
Manage architectural decision records (ADR) -- The Architectural Decision Records (ADR) help you to explain your infrastructure. ADR is a type of artifact that helps in understanding the background of a specific architectural decision.
Create and manage pages and subpages -- Flexibly organize information for your architectural decision records (ADR) by creating, duplicating, and deleting pages and subpages in the Enterprise Architecture Workspace.
Update system property to reference additional records -- You can customize the default values of the sn_apm_ws.record_mention_config system property, to enable the tagging of additional record tables in an architectural decision record (ADR).
Add an architectural decision record version -- Create multiple versions of architectural decision records (ADR) in the Enterprise Architecture Workspace. Creating multiple ADR versions enable you to capture the evolution of architectural decisions over time or capture details of alternatives to existing architectural decisions.
Request approval -- Send a version of architectural artifacts of the type Architectural Decision Record (ADR) for approval to an Enterprise Architect user. The user reviews and approves the request.
Manage architectural documents -- Architectural documents are an artifact type used to store and govern documents generated from Enterprise Modeling and Visualization diagrams. They provide a centralized view of all diagram‑generated documents.
View all architectural documents -- View all architectural documents that are automatically generated from the diagrams page and the documents that are manually created.
Create an architectural document -- Create an architectural document in the Enterprise Architecture Workspace. An Architectural document captures and governs architecture information generated from diagrams.
Add a related entity to an architectural document -- Associate an architectural artifact to existing entities such as business capabilities, business applications, digital integrations, and digital interfaces. The association creates a relationship between the artifact and related entities.
Manage artifact content -- Manage artifact content of an architectural document performing actions such as creating new versions, sharing the document with users or groups.
Working with AI Portfolio -- Manage AI System Digital Assets, AI Model Digital Assets, AI Dataset Digital Assets, and AI Prompt Digital assets in the Enterprise Architecture Workspace.
View all AI system digital assets -- You can view the list of all available AI system digital assets in the Enterprise Architecture Workspace.
View all AI model digital assets -- You can view the list of all available AI model digital assets in the Enterprise Architecture Workspace.
View all AI dataset digital assets -- You can view the list of all available AI dataset digital assets in the Enterprise Architecture Workspace.
View all AI Prompt Digital Assets -- You can view the list of all available AI prompt digital assets in the Enterprise Architecture Workspace.
View all AI System Product Models -- You can view the list of all available AI system product models in the Enterprise Architecture Workspace.
View all AI Model Product Models -- You can view the list of all available AI model product models in the Enterprise Architecture Workspace.
View all AI Dataset Product Models -- You can view the list of all available AI dataset product models in the Enterprise Architecture Workspace.
View all AI Prompt Product Models -- You can view the list of all available AI prompt product models in the Enterprise Architecture Workspace.
Working with your entities -- Manage all your Enterprise Architecture Workspace entities from a single place.
View your business capabilities -- View the list of all your business capabilities that are created by you in the Enterprise Architecture Workspace.
View your business processes -- View the list of all business processes that are created by you in the Enterprise Architecture Workspace.
Add or edit your business processes -- Add or edit a business process to group applications that help accomplish a specific application service. A business process is a collection of related structured tasks performed to accomplish a specific application service.
View your business applications -- View the list of all your business applications that are created by you in the Enterprise Architecture Workspace.
Add or edit your business applications -- Add the applications that your organization wants to introduce based on their functions and the business process they fulfill. In Enterprise Architecture, add or edit your business applications that are used to assess and track costs, usage, business value, functional fitment, and risks.
View your application services -- View the list of application services created by you in the Enterprise Architecture Workspace.
View your TRM products -- View all your Technology Reference Model (TRM) products in the Enterprise Architecture Workspace. TRM allows you to define the standards for your software and hardware products and manage unapproved products in your organization.
Add or edit your TRM products -- Add a software product to the Technology Reference Model (TRM) library or edit an existing product details and maintain the TRM library for your organization.
View your digital integrations -- View the list of all digital integrations created by you in the Enterprise Architecture Workspace.
View your digital interfaces -- View the list of all digital interfaces that are created by you in the Enterprise Architecture Workspace.
Add or edit your digital interfaces -- Add or edit a digital interface for an integration to describe how business applications can interact.
Working with application Total Cost of Ownership (TCO) -- The Application Total Cost of Ownership (TCO) plugin helps Enterprise Architects to evaluate the cost of business applications and leverage the application costs to prioritize the application portfolio and align with the organization's business strategy.
Working with digital integrations -- Add or edit a digital integration, manage architectural artifacts, and information objects of a digital integration in Enterprise Architecture Workspace.
View all digital integrations -- View the list of all your digital integrations in the Enterprise Architecture Workspace.
Add or edit -- Add a digital integration or edit an existing digital integration in the EA Workspace. The digital integration is a design object used by the Enterprise Architects. It describes a connection between two business applications or between a business application and an external service (for example: AWS, Yahoo, a TimeZone Conversion service) that provides an interface (API) to interact with.
Example: Provider and subscriber with data flow directions -- The provider and subscriber roles are independent of the data flow direction. The following example illustrates how the same provider and subscriber pairing can support both outgoing and incoming data flow directions.
Working with digital interfaces -- Add or edit a digital interface, connect a digital interface to a CMDB API, manage artifacts, relate an SDLC component, information object, and credentials to a digital interface in the Enterprise Architecture Workspace.
View all digital interfaces -- View the list of all your digital interfaces in the Enterprise Architecture Workspace.
Connect a digital interface with the CMDB API in the EA Workspace -- Create a relationship between a digital interface and a CMDB API. The relationship helps you find out which digital integration uses which API, which APIs are built out of the design specs of the digital interface, and what environments are deployed. The relationship helps to group the deployed APIs.
Manage architectural artifacts -- You can create new, add, or remove the architectural artifacts that are associated with a digital interface.
Relate an SDLC component to a digital interface -- Associate an SDLC component to a digital interface in the Enterprise Architecture Workspace. The SDLC components represent the artifacts or configurations that are used to implement an Interface.
Relate an information object to a digital interface -- Associate an information object to a digital interface in the Enterprise Architecture Workspace. You can also define how the information object should be consumed within the digital interface.
Relate credentials to a digital interface -- Relate and manage integration user and account for a digital interface to track which user is assigned to which digital interface.
Working with the publishing center -- Use the Publishing Center to make architecture content accessible and actionable across the enterprise.
Published TRM catalog experience -- When you publish a Technology Reference Model (TRM) catalog from the Publishing Center, the system generates a Knowledge Base catalog that presents approved technology standards in a consumable, read‑only format.
Edit a published TRM catalog configuration -- Edit a published TRM catalog configuration to update catalog name, article publishing rules for software and hardware records, or manage portal and knowledge base mappings.
Associate a portal with a knowledge base -- Create or update a portal mapping for your published catalog, set the order for the knowledge base. And make the record active or inactive.
Publish a TRM catalog to the knowledge base -- Publish a Technology Reference Model (TRM) catalog to the ServiceNow Knowledge Base, making approved technology standards available for broader discovery and consumption.
AI Search on the TRM catalog -- Use the Now Assist panel to search published Technology Reference Model (TRM) catalog records using natural language queries.
Index previously published TRM catalog records for AI Search -- Manually trigger indexing for TRM catalog records that were published before you installed the May 2026 EA Workspace update, so that they are searchable through the Now Assist panel.
Retire or archive a published TRM catalog -- Use the Knowledge Base management controls to retire or archive the content generated from a published Technology Reference Model (TRM) catalog.
Working with the Setup page -- As an Enterprise Architect, use the Setup page to configure Enterprise Architecture Workspace features and functionality.
View all application categories -- You can view the list of all application categories in the Enterprise Architecture Workspace.
View all application families -- You can view the list of all application families in the Enterprise Architecture Workspace.
Working with indicators -- Manage capability and application indicators, and regenerate capability and application indicator scores on-demand in Enterprise Architecture Workspace.
View all capability indicators -- You can view the list of all capability indicators in the Enterprise Architecture Workspace
View all application indicators -- You can view the list of all application indicators in the Enterprise Architecture Workspace.
Regenerate application indicator scores on-demand in Enterprise Architecture Workspace -- You can update application indicator scores on-demand, to assess the application across various dimensions such as cost, quality, technical risk, business value, to gather real-time insights into the performance of applications and take immediate action, if necessary.
View all scoring profiles -- You can view the list of all scoring profiles in the Enterprise Architecture Workspace.
View information data domains -- View the list of all data domains configured in the Enterprise Architecture Workspace.
View all demand-actions -- View all preconfigured demand actions in the Enterprise Architecture Workspace that help you enhance the capability of the applications.
View all certification policies -- View the list of all certification policies and manage them in the Enterprise Architecture Workspace.
Working with the document templates -- Document Templates define how architectural documents are generated from diagrams and architectural artifacts in Enterprise Architecture Workspace.
View all document templates -- View the list of templates available to create documents in the Enterprise Architecture Workspace.
Create a document template -- Create a document template to define how architectural documents are generated from diagrams and architectural artifacts in Enterprise Architecture Workspace.
Enterprise Architecture Workspace reference -- Reference topics that provide additional details about Enterprise Architecture Workspace such as the field descriptions, user roles, tables, guidelines, and domain separation information.
Create diagram for a business capability form -- An Enterprise architect can create a diagram using Lucidchart for a business capability maps and associate it with an architectural artifact.
Create TRM product request form -- Create a new request to include a new software product to the TRM library. An email notification is sent to the approver for approval. The approver belongs to the Enterprise Architect group.
Request TRM product form -- The Request TRM product form is used for adding or editing a request to include a new software or hardware product to the Technology Reference Model (TRM) library.
Create TRM product form -- As an Enterprise Architect, you can add software product to the TRM library. It creates the record directly without sending a request for approval.
Create TRM product lifecycle form -- Add a new lifecycle for a TRM product. It creates the record directly without sending a request for approval.
Request TRM product lifecycle form -- Add a new request to create a lifecycle for a TRM product. An email notification is sent to the approver for approval. The approver belongs to the Enterprise Architect group.
TRM technical debt form -- The Technology Reference Model (TRM) technical debts that are created for the products that aren’t aligned with the TRM phases and standards.
TRM Phase form -- Define your own TRM phase or edit an existing TRM phase.
Technology portfolio audit form -- You can use the Technology portfolio audit table to view audit information for your applications.
Create profile indicator form -- You can use indicators within many scoring profiles, which generate indicator scores unique to that scoring profile.
Digital integration form in EA Workspace -- Use the digital integration form to update the digital integration between two business applications and between a business application and an external company.
Create demand form -- Use a demand as a step to identify cost-saving opportunities on the business applications and meet your targets.
Business application form -- Using the business application form, you can add any business application to assess and track its costs, usage, business value, functional fitment, and risks.
Architectural artifact form -- Architectural artifacts describe a system, solution, or state of an enterprise. The architectural artifacts in Enterprise Architecture enable enterprise architects to create and manage the artifacts used in their organization.
Business application form -- Enterprise Architecture helps system admins add any business application to assess and track its costs, usage, business value, functional fitment, and risks.
Create product capability form -- Use a product capability to specify the feature that a business application or Technology Reference Model product provides to support business objectives.
Demand form -- Use a demand as a step to identify cost-saving opportunities on the business applications and meet your targets.
Demand Actions Form -- Demand actions are strategic decisions that you want to execute for an application. Enterprise Architecture (formerly Application Portfolio Management) provides preconfigured actions that help you enhance the capability of the applications.
Create demand form -- Create a demand for your application or capability.
Edit a project form -- Use application rationalization to edit details of an existing project associated with a business application.
Digital interface form -- Digital interfaces are provided as part of a business application, but they can also stand on their own. Interfaces provide a way for other business applications to interact with the applications.
Digital interface to API form -- The relationship between a digital interface and an application service API helps analysts to view which digital interface is using which API.
Create business process form -- A business process is a collection of related structured tasks performed to accomplish a specific application service. Create a business process to group applications that help accomplish a specific application service.
Application service form -- An application service is a configuration item (CI) that represents the operational view of a deployed application or your technology landscape. It logically models all technical components such as servers, databases, middleware, and configurations, that work together to deliver a specific business capability. Application services are linked to business applications in the CMDB.
Total cost of ownership form -- Application TCO helps enterprise architects to evaluate the cost of business applications and prioritize application portfolio.
Create indicator form -- Create an application or capability indicator to assess applications or capabilities within the indicator framework.
Create scoring profile form -- Create an application score profile and update the default application profile with new profile indicators per your requirements.
Shape library form -- You can add new shapes to the shapes library as per your requirement. Use these shapes to create the diagrams in Enterprise Modeling and Visualization.
Modeling configuration form -- The modeling configuration form helps you to configure UI options for Enterprise Modeling and Visualization.
Entity configuration form -- The entity configuration form helps you to configure entities that can be used in the Enterprise Modeling and Visualization.
Relationship configuration form -- The entity configuration form helps you to configure entities that can be used in the Enterprise Modeling and Visualization.
Add relationship form -- Relate a business application to an information object using the CI relationship [cmdb_rel_ci] table of type Uses::Used by. Use this suggested relationship to get the logical data of the information object to leverage a business application.
Digital interface information object form -- A digital interface is related to a business application, and the business application will have related information objects. You can use this relationship to get the logical data of the information object.
Edit version detail form -- Add version labels, descriptions, and rollout dates to an Enterprise Modeling and Visualization diagram to improve traceability and ensure that all stakeholders are aligned on the diagram’s context and timelines.
Create a business capability map form -- Creating artifacts for the business capability hierarchy map helps you to update the capability hierarchy directly in the map using Enterprise Modeling and Visualization.
Create a business hierarchy map form -- Creating artifacts for the business capability hierarchy map helps you to update the capability hierarchy directly in the map using Enterprise Modeling and Visualization.
Create architectural artifact form -- Architectural artifacts describe a system, solution, or state of an enterprise. The architectural artifacts in the Enterprise Architecture Workspace enable Enterprise Architects to create and manage the artifacts used in their organization.
Create related entities form -- Enterprise Architecture Workspace enables the Enterprise Architects to associate an architectural artifact to existing elements in the ServiceNow AI Platform, such as business capabilities, business applications, digital integrations, digital interfaces, and TRM products. These associations creates a relationship between the artifact and related entities.
Create diagram action form -- The diagram action form helps you to create action for a custom shape that can be used in the Enterprise Modeling and Visualization.
Image form -- The image form helps you to create an image file in the database for a custom shape that can be used in the Enterprise Modeling and Visualization.
Certification policy form in Enterprise Architecture Workspace -- A system administrator with Enterprise Architecture (formerly APM) admin role can create and assign data certification tasks to the system owners for certifying business application data.
Shape library element form -- Associate a shape element and its diagram action to a shape library so that the shape is available in the Enterprise Modeling and Visualization.
Create a business process map form -- Create a business process map and associate an artifact for the map using Enterprise Modeling and Visualization.
Create value stream form -- Create a new value stream to visualize the flow of a process from start to finish.
Create diagram form for a business application -- An Enterprise architect can create a diagram using Lucidchart for a business application hierarchy and associate it with an architectural artifact.
General information form -- Learn about the fields of the General information form. Use this form to provide details for the new policy.
Options form -- The options that appear depends on whether they are relevant to the selected policy type. Therefore, some of the following options don't appear on your form.
Schedule form -- Timing and frequency settings for running the certification task.
Data filter form -- Learn about the fields of the Data filter form. Use this form to define which records need certification.
Create publishing configuration form -- Specify the configuration that is used for publishing a Technology Reference Model (TRM) catalog to the knowledge base.
Create a portal knowledge base form -- Create a new portal knowledge base to associate a portal with a knowledge base so that users can access the published TRM catalog from the selected portal.
Document template form -- Use the document template form to create document template that can be used in the Enterprise Architecture Workspace.
Data Domain form -- Define and manage a data domain to organize related information objects within a hierarchical structure. Data domains help categorize data discovered in database catalogs by ServiceNow Discovery. A data catalog lists all the catalog objects, or databases, discovered for an instance of a database.
Filter conditions -- Filter and sort options define which records appear in a custom list and the order in which they are displayed.
Architectural category form -- Architectural category enables Enterprise architects to categorize and manage artifacts efficiently.
Data Domain form -- Define and manage a data domain to organize related information objects within a hierarchical structure. Data domains help categorize data discovered in database catalogs by ServiceNow Discovery. A data catalog lists all the catalog objects, or databases, discovered for an instance of a database.
TRM Category form -- Add a new request or edit an existing request to create a TRM category.
Now Assist for Enterprise Architecture (EA) -- Use the ServiceNow Now Assist for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.
Explore -- With the Now Assist for Enterprise Architecture (EA) application, you can generate a summary of Architectural Decision Records (ADR) or gather insights into business applications in the Enterprise Architecture Workspace.
Enterprise Architecture query agent -- The Enterprise Architecture query agent answers natural language questions about your enterprise architecture portfolio, returning AI-generated answers grounded into their Enterprise Architecture data.
Business process map diagrams from images -- Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool.
Configure -- If you have the admin role, you can configure the Now Assist for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).
Now Assist access roles -- The following roles help you to configure and use each Now Assist for Enterprise Architecture (EA) skill.
Configure AI Data Explorer and Query Generation skills -- You can configure the AI Data Explorer and Query Generation skills to provide AI-assisted data exploration features and generate insights in Enterprise Architecture Workspace.
Use Now Assist -- With the Now Assist for Enterprise Architecture (EA) application, you can summarize Architectural decision records (ADR) and help gather insights into business applications in the Enterprise Architecture Workspace.
Use Enterprise Architecture query agent -- You can ask the Enterprise Architecture query agent natural language questions about your enterprise architecture portfolio using the Now Assist panel in Enterprise Architecture Workspace.
Review Now Assist-generated business process map diagram -- After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.
Generate a summary for Architectural Decision Records (ADRs) -- Quickly learn the details of the Architectural Decision Records (ADR) from the summary that is generated by Now Assist in the Enterprise Architecture Workspace. Minimize the time that you spend in reading large Architectural Decision Records (ADR) artifacts that helps you to understand the background of a specific architectural decision by using a summary that is generated by Now Assist.
Elaborate or shorten content in ADRs -- Elaborate or shorten the Architectural Decision Records (ADR) content using the Now Assist in the Enterprise Architecture Workspace.
Generate insights into business applications -- Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by Now Assist for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.
Compare Enterprise Modeling and Visualization diagrams -- Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary that is generated by Now Assist in the Enterprise Architecture Workspace.
Elaborate or shorten content in form fields -- Elaborate or shorten text in the description or reasoning fields in forms using Now Assist in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.
Generate insights for Enterprise Architecture Workspace dashboard widgets -- You can use the conversational interface provided by AI Data Explorer Now Assist skill to query and analyze data from Enterprise Architecture Workspace dashboards. Instead of manually reviewing dashboard visualizations, you can use the AI Data Explorer to ask natural language questions to retrieve insights and identify trends.
Register a business application conversationally -- Use the conversational experience of Now Assist in Virtual Agent to register a business application from any application that supports Virtual Agent.
Register a digital integration conversationally -- Use the conversational experience of Now Assist in Virtual Agent to register a digital integration from any application that supports Virtual Agent.
Now Assist for Enterprise Architecture reference -- Reference information to provide additional information about tables, roles, and properties installed with Now Assist for Enterprise Architecture (EA).