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ServiceNow Now Assist skills: Developer-oriented list
The ServiceNow AI Platform offers a range of skills that support efficiency in each development workflow.
If you're an experienced developer, this list can help you identify which tasks AI automates on your behalf. Each skill represents a previously manual task, a complex business rule, or a classification system that AI automates. Architect the data flow and governance for these skills, rather than writing the repetitive logic they replace.
See Now Assist skills for a complete list of Now Assist skills.
Application and artifact creation
| Skill | Description |
|---|
| App generation | Generates a starter ServiceNow application from a natural-language description. |
| Catalog item generation | Creates a service catalog item from intent. |
| Experience generation | Generates UI and experience components from a prompt. |
| Mobile card generation | Creates mobile UI cards for ServiceNow mobile experiences. |
| Create a demand | Creates demand records conversationally. |
| Story generation | Generates stories from higher-level planning items. |
| Target generation | Creates targets from planning or strategic context. |
| Write planning item | Generates planning items from text input. |
Workflow, flow, and automation
| Skill | Description |
|---|
| Flow generation | Builds Workflow Studio flows from natural-language requirements. |
| Flow generation with images | Builds flows using image-based context where supported. |
| Flow recommendations | Suggests next components while building a flow. |
| Flow summarization | Summarizes what an existing flow does. |
| Playbook generation | Creates guided playbooks for structured work. |
| Playbook generation with images | Creates playbooks enhanced with images. |
| Playbook recommendations | Recommends playbook steps or structure. |
| Spoke generation | Generates Integration Hub spokes for integrations. |
| Event handler generation | Creates event-handling logic from intent. |
| RPA bot generation | Generates robotic process automation bots. |
| LEAP installer | Assists with installing and configuring automation components. |
Code and script assistance
| Skill | Description |
|---|
| Code Assist generation | Generates code from natural-language prompts. |
| Code Assist edit | Edits or refactors existing code. |
| Code Assist autocomplete | Provides inline code completion. |
| Code Assist summarization | Explains what a piece of code does. |
| Client script summarization | Summarizes client-side scripts. |
| Hide Code Assist API definition | Controls visibility of Code Assist APIs. |
| New column data generation | Generates data for newly added table columns. |
Testing, quality, and risk
| Skill | Description |
|---|
| Test generation | Generates test cases from expected behavior. |
| Change request risk explanation | Explains risk factors in change requests. |
| Risk assessment summarization | Summarizes risk assessments. |
| Risk event summarization | Summarizes risk events. |
| Security incident quality assessment | Evaluates the quality of security incident handling. |
| Approval recommendation | Recommends approvals based on record context. |
Summarization and reading compression
| Skill | Description |
|---|
| App summary generation | Summarizes an application's purpose and structure. |
| Complete record generation | Generates a full human-readable record summary. |
| Document summarization | Summarizes attached document content. |
| Docs summarization | Summarizes documentation content. |
| Doc generation | Generates documentation text. |
| Work notes analysis | Analyzes work notes and highlights key themes. |
| Sidebar discussion summarization | Summarizes sidebar discussions. |
| Chat summarization | Summarizes chat conversations. |
| Email recommendation | Generates recommended email responses. |
| Resolution notes generation | Generates resolution notes. |
| Release notes generation | Generates release notes. |
Case, incident, and service operations
| Skill | Description |
|---|
| Incident summarization | Summarizes incidents. |
| Incident assist | Assists with incident resolution. |
| Incident sentiment analysis | Analyzes sentiment in incidents. |
| Case summarization | Summarizes customer or employee cases. |
| Suggested steps generation | Recommends next actions. |
| Chat reply recommendation | Suggests chat replies. |
| Activity response generation | Generates responses to case activity. |
| Work order task summarization | Summarizes field service work order tasks. |
| Government case summarization | Summarizes public-sector cases. |
Knowledge and content intelligence
| Skill | Description |
|---|
| KB generation | Generates knowledge base (KB) articles. |
| Knowledge content recommendation | Recommends relevant knowledge content. |
| Article optimization | Improves quality and clarity of knowledge articles. |
| Potential knowledge gaps | Identifies missing knowledge content. |
Analytics and data exploration
| Skill | Description |
|---|
| Analytics exploration | Explores analytics data via natural language. |
| Exploration summarization | Summarizes analytics explorations. |
| Analytics query generation | Generates analytics queries from intent. |
| Analytics insight generation | Produces insights from analytics datasets. |
| Analytics follow-up generation | Generates follow-up analytical questions. |
| Analytics hidden insight generation | Surfaces non-obvious insights. |
| Dashboard and visualization export | Exports dashboards and visualizations. |
| Data visualization generation | Generates charts and visualizations. |
Configuration, CMDB, and architecture
| Skill | Description |
|---|
| Configuration item (CI) summarization | Summarizes configuration items. |
| Manage duplicate CIs | Identifies and manages duplicate CIs. |
| Service mapping candidates | Suggests service mapping candidates. |
| Diagram change analysis | Analyzes changes in architecture diagrams. |
| Business application insights | Generates insights on business applications. |
| Register a business application | Creates business application records. |
| Register a digital integration | Registers digital integrations. |
Security, risk, and compliance
| Skill | Description |
|---|
| Correlation insights generation | Generates correlation insights for security incidents. |
| Post-incident analysis | Summarizes incidents after resolution. |
| Common control objective creation | Creates control objectives. |
| Control objective impact analyzer | Analyzes impact of control objectives. |
| Regulatory alert summarization | Summarizes regulatory alerts. |
| Vulnerable item deduplication | Deduplicates vulnerability items. |
| Suggest vulnerability solutions | Recommends remediation actions. |
Finance, procurement, and supply chain
| Skill | Description |
|---|
| Invoice case summarization | Summarizes invoice-related cases. |
| Invoice data extraction | Extracts structured data from invoices. |
| Purchase order summarization | Summarizes purchase orders. |
| Procurement case summarization | Summarizes procurement cases. |
| Supplier summarization | Summarizes supplier records. |
| Negotiation summarization | Summarizes sourcing and negotiation activity. |
Parent Topic:Agentic development reference