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Learning about developing on the ServiceNow AI Platform › Building applications
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Understand the ServiceNow UI experiences

You can develop in the following ServiceNow AI Platform user interfaces: the Next Experience UI, the Workspace UI, the Classic Environment, and the Core UI. This topic explains these user interfaces.

Use the information in the following table to select the best UI experience for you and your team.

UI experienceBenefits
Next Experience UI
  • Unified Navigation
  • Access app shell items—such as the contextual app pill, menu items, and search—all in one place across the entire platform, no matter which application you're using.
  • Pin and unpin navigation menus to access menu items or free up screen real estate.
  • Additional menus
  • Use the Favorites, History, and Workspaces menu items to navigate to and pin important resources.
  • Easily switch between Core UI applications and configurable workspaces.
  • Find your recently viewed items in a single menu.
  • Create custom menus for your end users. For more information, see Configure custom menus for Unified Navigation.
Configurable Workspace UI
  • Improved agent efficiency

Work on multiple issues concurrently in an optimized, intuitive layout.

  • Speedy resolution

Resolve issues faster with automated suggestions powered by machine learning.

  • Proactive identification of major incidents

Get notified of potential major incidents based on issue frequency and impact.

  • Greater visibility for agents

Keep informed of updates and surface important insights with a live activity feed and analytics.

Working in the classic environment
  • Work in lists and forms

Work in the classic ServiceNow AI Platform environment, creating lists from records.

  • Powerful app creation and development

Create applications and develop with the full power of the ServiceNow AI Platform.

Working in Core UIThe Core UI interface provides an updated look and usability improvements. Notable features include real-time form updates, user presence, a redesigned application navigator with Favorites and History tabs, and improved activity streams. Core UI is the default user interface for new instances. For upgraded instances, an administrator must activate Core UI.