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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Specify requirement for signed SOAP requests

Use a SOAP security policy to specify whether the instance requires signed SOAP requests for all inbound SOAP traffic.

Before you begin

Role required: web_service_admin or admin

About this task

By default, all inbound SOAP traffic must be signed. Administrators may want to disable this policy and allow unsigned SOAP requests to ServiceNow web services.

Procedure

  1. Navigate to All > System Web Services > SOAP Security Policies.

  2. Select the Default Policy.

  3. Clear the Required to Sign SOAP Request check box (selected by default) to disable the requirement.

  4. Click Update.

Parent Topic:SOAP web service