Queue- Scoped
The Queue API provides methods that allow you to retrieve or join a Connect Support chat queue.
To execute this class in a scoped application, use the sn_connect namespace identifier. The Connect Scriptable APIs plugin (ID: com.glide.connect.scriptable) must be enabled to access the Queue API.
Parent Topic:Server API reference
Scoped Queue - get(String sysID)
Retrieves a specified chat queue.
| Name | Type | Description |
|---|---|---|
| SysID | String | Sys_id of a queue from the Chat Queue [chat_queue] table. |
| Type | Description |
|---|---|
| Object | Returns a conversation queue object. |
var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");
Scoped Queue - join(String question)
Adds the current user to an existing Connect Support chat queue and posts the specified question.
Before calling this method, you must call the Scoped Queue - get(String sysID) method to retrieve the chat queue to which to attach the current user.
| Name | Type | Description |
|---|---|---|
| Question | String | Question to add to the chat queue. |
| Type | Description |
|---|---|
| Object | Record (GlideRecord object) in the Chat Queue Entry [chat_queue_entry] table. |
var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");
queue.join("How do I access my email?");