Plugins activated with Customer Success Management
Activating Customer Success Management installs the following related plugins, if they aren't already active.
| Plugin | Description |
|---|---|
| Customer Service Install Base Management \[com.snc.install\_base\] | Enables users to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. |
| Playbook Experience \[com.playbook\_experience\] | Enables you to customize the default playbook user experience to create your desired business process workflow. |
| Record Related Items Connected \[com.snc.sn\_record\_related\_items\_connected\] | Enables record related items. |
| Playbooks for Customer Service Management \[com.sn\_csm\_playbook\] | Guides customer service agents through the various tasks to resolve customer issues, and visualizes the entire lifecycle across diverse and siloed processes. |
| Technology core \[com.sn\_ti\_core\] | Technology industry vertical Customer Service Management extensions. |
| Guided Decisions Experience \[com.snc.guided\_decisions\_playbook\_experience\] | Enables activity types, definitions, and UI components for the display of guided decisions in a playbook on Workspace. |
| Customer Service Case Types \[com.snc.csm\_case\_types\] | Activating this plugin enables the administrator to create and manage case types. |
| Record lookup \[com.snc.sn\_record\_lookup\] | Provides the record lookup component used to search and link a record from a table. |
| Data Context Engine \[com.sn\_data\_ctx\_engine\] | Enables for the creation and measuring of metrics and resolving them to specific context \(such as success engagements\) within the platform. |
| Touchpoint meetings \[com.sn\_meeting\_mgmt\] | Enables creation and management of single or recurring meetings with customers within the Touchpoint record. |
| Document management \[com.snc.platform\_document\_management\] | Enables customer success managers to store complex documents that can be saved as attachments or in the Knowledge Base. |
| Roadmap \[sn\_roadmap\] | Enables customer success manager to see and plan the roadmap of success initiatives tied to success objectives and outcomes. |
| Product capability core \[com.sn\_prod\_cap\_core\] | Enables organizations to define, manage, and assess capabilities across product models within the ServiceNow platform. |
| Customer central \[app-customer-central\] | Enables customer service agents to view complete information on the customer contacting support. |
| Seismic component for customer activity \[devsnc-sn-customer-activity\] | Shows all activities related to a contact, account, or consumer to an agent. This information can be used by an agent to assist the customer. This component accepts facets and activity feed items in JSON format along with a few other properties and renders given activities and facets. |
| Customer Success Advanced \(app-cust-succ-adv\) | New pro plus plugin for customer success. Used for product adoption roadmap. |
Parent Topic:Getting started with Customer Success Management
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